In a significant move to broaden its service capabilities and strengthen its market position, Everise has successfully completed the acquisition of Continuum Global Solutions’ healthcare and utilities verticals. This acquisition not only expands Everise’s expertise in critical service sectors but also escalates its global footprint, reinforcing its status as a leader in healthcare customer experience management.
Overview of Everise’s Strategic Acquisition
Everise’s recent acquisition marks a key expansion of its services into the healthcare and utilities industries. Previously focused on delivering superior customer experiences to various sectors, the inclusion of Continuum Global Solutions’ verticals represents a strategic enhancement of Everise’s operational scope. This move aims to address the growing needs within these essential service sectors, providing a broader range of advanced solutions to meet complex customer demands effectively.
Expanding Everise’s Global Expertise
With the addition of over 8,000 skilled customer experience professionals from Continuum, primarily based in the US, Colombia, and the Philippines, Everise’s global workforce has surged to more than 28,000. This expansion not only diversifies the geographical reach of the company but also brings in fresh expertise and insights crucial for tackling the intricacies of healthcare and utility services. This strategic enhancement solidifies Everise’s global presence and paves the way for innovative service delivery across the healthcare spectrum.
Future Outlook for Everise Post-Acquisition
Looking forward, Everise is poised for continued growth and innovation in the customer experience sector. Sudhir Agarwal, Founder & CEO of Everise, highlighted that this acquisition aligns perfectly with the company’s long-term vision of combining cutting-edge technology and human expertise to transform customer service. Everise is determined to redefine the outsourcing landscape, particularly in healthcare, through a commitment to sophisticated AI, analytics, and automation integrated with a client-focused approach.
Everise’s acquisition of Continuum Global Solutions’ verticals is not just a testament to its growth ambitions but also a strategic move designed to enhance its abilities to serve an evolving customer base more effectively. Through this expansion, Everise is set to continue leading the way in delivering high-performance, secure, and agile customer solutions that cater to the dynamic needs of the global market.
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