In an exciting development in the customer experience (CX) technology landscape, Glance, a renowned provider of Guided CX™ solutions, has partnered with Five9, a leader in intelligent CX platforms. This collaboration introduces Glance’s technology on the Five9 CX Marketplace, aiming to enhance the way businesses interact with their customers through real-time collaborative sessions.
Glance Partners with Five9 for Enhanced CX
The partnership enables Five9 users to access Glance’s Guided CX™ platform directly within the Five9 system. This integration facilitates a ‘do it together’ digital environment, where customer service representatives can join customers in their online sessions, thereby improving engagement and resolving issues more efficiently. Such an approach shifts typical “do it yourself” experiences to more guided, personalized interactions.
Key Features of the Glance Guided CX™ Integration
The integrated solution comes packed with advanced functionalities designed to streamline interactions. One of the standout features is Glance’s intelligent connect, which initiates sessions based on the specific needs or difficulties the end-users face. This feature ensures smooth transitions from chat or voice calls to real-time collaborative Glance sessions, omitting redundant steps and streamlining customer interactions.
Benefits for Users and Customer Experience Insights
This strategic partnership between Glance and Five9 benefits their users by providing a comprehensive toolkit that supports exceptional, real-time customer support. The integration enhances customer handling through features like intelligent routing, AI tools for predicting user needs, and proactive outreach capabilities. Such technological enhancements lead to a more satisfying customer experience, increased loyalty, and potentially higher revenue streams for businesses leveraging these platforms.
The collaboration between Glance and Five9 marks a significant advancement in cloud-based customer service tools, blending Glance’s robust Guided CX™ with Five9’s versatile customer interaction capabilities. This partnership is poised to transform how businesses interact with their customers, ensuring every customer interaction is optimized for success and enhanced satisfaction. As we observe the adoption and practical results of this integration, the focus will undoubtedly be on improved efficiencies and elevated customer experiences.
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