The world of ISP customer care is set for a significant upgrade. Plume Design, Inc. has announced its acquisition of Sweepr, an AI-powered customer-care orchestration platform. This merger promises to revolutionize how internet service providers (ISPs) deliver support, blending real-time network intelligence with automated, guided assistance for customers worldwide.
How Plume’s Sweepr Acquisition Transforms ISP Customer Care
With this acquisition, Plume combines its device-level network insights with Sweepr’s no-code AI orchestration engine. This means ISPs can now detect issues, identify root causes, and trigger solutions faster than ever before—often eliminating the need for calls or home visits. Subscribers benefit from truly personalized support journeys, increasing digital engagement and reducing frustration. Additionally, AI-driven recommendations ensure agents and customers are guided toward the next best action for quick resolutions.
Key Features of the Unified Plume and Sweepr Platform
The joint platform is packed with features tailored for ISP operators:
- AI-guided diagnosis and resolution using live, in-home context
- Omni-channel experience so context follows subscribers across all channels
- Lower service costs and fewer escalations thanks to digital support flows
- Proactive care identifies and resolves issues before customers notice problems
- Fast deployment with no-code design and pre-built integrations
These capabilities help ISPs increase customer satisfaction, streamline operations, and avoid unnecessary support calls and truck rolls.
Leadership Moves and Future Plans After Sweepr Integration
The Sweepr platform will still be available as a standalone solution and is now accessible to all Plume customers. Co-founder Alan Coleman will join Plume as Chief Product Officer, while Jim Hannon becomes Chief Architect. Their deep experience in telecom and broadband software will drive next-generation support technologies. Together, Plume and Sweepr aim to help ISPs uncover new monetization opportunities by leveraging real-time subscriber context for targeted offers and experiences.
In summary, the Plume Sweepr acquisition sets a new standard for AI-orchestrated customer experience in the ISP industry. By merging powerful automation with real-time data, they promise transformative support for millions of subscribers. With experienced leaders now at the helm, Plume is positioned to empower ISPs globally and deliver innovative digital care that boosts both satisfaction and efficiency.
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