Sendbird is breaking new ground with its launch of Sendbird Voice AI, a cutting-edge solution redefining how brands approach voice automation. Designed for speed and natural interaction, this platform sets a new standard for customer service experiences across all channels. Let’s explore how Sendbird is changing the game in voice AI and omnichannel communication.
Sendbird Voice AI Delivers Real-Time Automation and Analytics
Sendbird Voice AI introduces real-time analytics and call transcripts, transforming inbound call handling. With support for text-to-speech and speech recognition in 29 languages, businesses can now customize responses to fit their global user base. The platform enables brands to adjust accents, tones, and language, ensuring every conversation feels both personal and accurate. Additionally, rigorous developer testing guarantees the system’s transparency and effectiveness at every step.
Enhancing Customer Support with Omnichannel Integration
Seamless omnichannel integration lies at the heart of Sendbird’s innovation. The Voice AI solution unifies customer interactions across voice, SMS, email, web, and in-app chat. This ensures customers receive consistent, human-like support regardless of their chosen platform. The system also allows for smooth transitions to live agents when needed, preserving continuity and trust in more complex support cases.
Enterprise-Grade Reliability and Customization with Sendbird
Unlike traditional solutions, Sendbird Voice AI captures user intent and emotional nuances for highly contextual responses. With Sendbird Trust OS, every deployment undergoes validation in real-world scenarios, supporting enterprise-level reliability. The AI is adaptable and customizable, enabling organizations to meet security, compliance, and reliability standards without compromise. Trusted by over 4,000 global brands, Sendbird provides the tools needed for meaningful, scalable customer interactions.
In summary, Sendbird Voice AI is establishing a new benchmark in voice automation with speed, precision, and omnichannel capabilities. By combining advanced analytics, omnipresent integration, and robust customization, Sendbird empowers enterprises to deliver exceptional customer experiences and stand out in the evolving digital landscape.
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