Businesses searching for a more dynamic approach to IT can now look to Synoptek. The company has introduced a new standard in managed services by launching its Managed Experience Provider (MxP™) model. By combining AI-driven automation, experience-led delivery, and strategic modernization, Synoptek aims to transform IT from a traditional cost center into a true growth catalyst.
Synoptek Unveils Managed Experience Provider Model
With its new Managed Experience Provider identity, Synoptek is moving beyond conventional managed service models. Unlike standard providers, Synoptek’s MxP framework incorporates intelligent automation, proactive modernization, and outcome-based strategies. Chief Executive Officer Salil Godika notes that IT is now a strategic driver, not just a support function. By integrating Experience Level Agreements (XLAs) and focusing on business impact, the company aims to align technology performance with real-world results.
AI-Powered Solutions Drive IT Efficiency and Innovation
Central to Synoptek’s MxP approach is the proprietary aiXops™ platform. This platform merges Agentic AI, ITIL best practices, and extensive industry insights. As a result, aiXops™ delivers benefits such as:
- Predictive analytics for anticipating IT needs
- Self-healing systems to reduce downtimes
- Unified visibility across all technology layers
This integrated stack allows organizations to streamline operations, anticipate issues, and boost digital innovation—all while making IT feel “invisible” but highly effective for users.
Real Business Impact for Clients Using Synoptek MxP
Organizations adopting the Synoptek Managed Experience Provider model are already seeing measurable improvements. Key outcomes reported include:
- Up to 50% reduction in total IT costs
- A twofold increase in digital innovation velocity
- Service levels exceeding 93% and customer satisfaction scores as high as 4.9
- A remarkable 1700% increase in revenue for some clients
This demonstrates that the MxP model doesn’t just streamline IT—it transforms it into a measurable asset for growth and resilience.
In summary, Synoptek’s transition to a Managed Experience Provider signals a major evolution in the managed services industry. By harnessing AI, automation, and an experience-led approach, the company empowers organizations to modernize IT, reduce costs, and unlock new growth opportunities. As the digital landscape becomes more complex, Synoptek’s innovative MxP framework may set the new benchmark for technology-driven business value.
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