In celebratory spirit of its 6th anniversary, leading global travel service provider, Trip.com, has announced an upgrade to its loyalty program. This enhancement features a renewed membership tier mechanism and additional member rewards on a global level, adding greater value to their customers’ travel experiences.
Celebrating Trip.com’s 6th Anniversary: An Enhanced Loyalty Program
The enhanced loyalty program by Trip.com allows customers to sign up for a Silver member status for free, offering a range of rewards and discounts when they make bookings. The upgrade of membership tiers will depend on the number of valid bookings made within a twelve-month period. Once members achieve an upgrade, their new tier status will be extended for a year from the date of upgrade. The tiers will be reset based on the member’s most recent settlement date.
Unveiling New Services and Exclusive Membership Perks
Trip.com members already benefit from the Trip Coins system which provides various rewards and savings. This year, the company is taking a step further by launching new services to bolster its commitment to excellent customer service. A new feature to look out for is the Emergency Assistance for all member tiers, offering customers comprehensive help services which include medical support, translation assistance, and help with missing baggage. Additionally, Platinum and Diamond members can look forward to exclusive services such as Priority Assistance for Calls & Chats, a VIP Customer Specialists service, and free access to Airport VIP Lounges.
Trip.com’s Commitment to Elevated Customer Experience
The company continues its commitment to delivering world-class customer service, with offerings including flights, accommodations, attractions, and car rentals. Trip.com’s dedication to its customers shines through technologies like TripGenie, an advanced AI travel assistant to revolutionise travel planning, and the Trip Moments Community, which connects travellers around the globe. With the upgraded loyalty program, Trip.com aspires to be the go-to travel companion for travellers worldwide.
In conclusion, in the wake of its 6th anniversary, Trip.com has upped the ante in customer service by enhancing its loyalty program and rolling out new, customer-friendly features. This move is in line with the company’s commitment to transforming the way we travel, making each journey a seamless and enjoyable experience. It is clear that with these latest enhancements, Trip.com is going the extra mile to ensure they remain a trusted global travel companion.
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