Enterprises are under constant pressure to maintain seamless communications and collaboration across various platforms. Integrated Research Iris emerges as a game-changer by introducing the only conversational AI intelligence layer dedicated to multi-vendor unified communications and collaboration (UC&C) observability. This new technology promises smarter insights, faster troubleshooting, and more informed decision-making for IT teams everywhere.
How Iris Transforms UC&C Observability With AI Insights
With Iris, Integrated Research delivers a natural-language AI assistant that simplifies complex monitoring data into clear, actionable intelligence. Rather than sifting through technical dashboards, users can ask straightforward questions like “Why are dropped calls spiking in Singapore?” and receive detailed, context-rich responses in seconds. This approach democratizes insight, enabling both IT specialists and business leaders to understand performance issues instantly and make data-driven decisions faster.
Key Features Introduced With Prognosis 13.2 and Iris
The launch of Iris is central to Prognosis 13.2, Integrated Research’s most innovative observability platform update to date. Important features include:
- Iris AI assistant – Instantly answers domain-specific UC&C performance questions with suggested actions.
- Workflow-aware automation – Integrates with ITSM solutions like ServiceNow to cut resolution times.
- Faster reporting – Boosts speed and scalability for Microsoft Teams and Cisco Webex datasets.
- Genesys Cloud support – Adds unified visibility for CCaaS environments.
- Broader integration – Extended monitoring to Teams rooms, Verint Call Recording, SWIFT, Fed ISO, and more.
Each enhancement aims to streamline enterprise communications management and minimize risks associated with downtime and outages.
The Impact of Integrated Research Iris on Enterprise IT Teams
As organizations expand into hybrid and multi-cloud environments, the need for rapid detection and remediation of issues becomes vital. Iris empowers IT teams to move from time-consuming monitoring to strategic decision-making. The conversational AI engine helps resolve incidents quickly, improving service reliability while reducing potential revenue loss. By giving everyone access to tailored insights, Iris helps teams spot patterns, manage risks, and act with more confidence.
In summary, Integrated Research Iris sets a new standard for observability in complex enterprise environments. By combining conversational AI with deep observability expertise, IR enables organizations to achieve higher efficiency, improved customer satisfaction, and a measurable competitive edge. As enterprises seek to optimize their UC&C ecosystems, Iris represents a powerful ally in the pursuit of operational excellence.
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