Activeo has launched a powerful solution that promises to reshape how enterprises manage customer service. With the debut of Activeo OneView CSM, businesses can now enjoy seamless integration between their contact centres and ServiceNow Customer Service Management. This launch marks a significant milestone for organizations seeking faster, more personalized support experiences.
Activeo OneView CSM Connects Contact Centres and ServiceNow
The newly introduced Activeo OneView CSM is designed to eliminate silos in customer service operations. By unifying major contact centre platforms with ServiceNow CSM, agents are equipped with a single interface. This streamlines the process, ensuring they do not have to switch between multiple applications. Customers, in turn, benefit from smoother interactions and no longer repeat information during service calls.
Key Benefits: Enhanced Efficiency and Customer Experience
Activeo OneView CSM is built for measurable business outcomes. Among its notable features are:
- Seamless access to customer history and all touchpoints
- Real-time, personalized IVR and intelligent routing
- Unified dashboards for contact centre and case metrics
- Email automation and self-service to resolve cases faster
Early adopters report significant improvements, such as:
- Reduced Mean Time to Resolution (MTTR) through unified workflows
- Lower service costs by maximizing agent efficiency
- Enhanced customer satisfaction by removing repetitive processes
Launch Availability and Activeo’s Vision for Future CX
As stated by Jonathan Mondon, Head of Enterprise at Activeo, the company’s mission centers on simplifying work for customer service teams. Activeo’s expertise in both contact centre and case management technology positions them to deliver innovative, future-resilient solutions. Activeo OneView CSM is now available on the ServiceNow Store, making deployment and scaling easy for enterprises worldwide.
In summary, Activeo OneView CSM bridges a critical gap between contact centres and ServiceNow CSM. The solution stands out for its ability to streamline workflows, reduce costs, and enhance both agent and customer experiences. With this launch, Activeo reaffirms its leadership in empowering organizations across the APAC region and beyond to transform their customer service landscape.
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