Automation Anywhere is shaking up the enterprise technology landscape with its latest announcement. The acquisition of Aisera sets a new benchmark in AI-powered automation, signaling a bold step toward the fully autonomous enterprise. This move targets revolutionizing IT, HR, and customer service with advanced agentic solutions.
How the Automation Anywhere Aisera Acquisition Redefines Automation
With this acquisition, Automation Anywhere is creating the most complete agentic platform on the market. The newly combined technologies bring together Agentic Process Automation (APA) and Aisera’s proven self-service AI agents. By integrating these strengths, businesses will be able to fully automate or assist up to 80 percent of their work tasks with AI agents. This new approach offers end-to-end process automation—all backed by conversational AI and deep enterprise expertise.
Key Benefits for ITSM, HR, and Customer Service Operations
Incorporating Aisera’s technology with Automation Anywhere’s platform brings several distinct advantages for enterprise teams:
- Drastically reduces operational costs for IT, HR, and customer service.
- Streamlines IT Service Management (ITSM) by automating ticket resolutions and self-service options.
- Utilizes purpose-built conversational AI agents that handle requests across departments.
- Replaces traditional seat-based pricing with a new pay-for-work-done model, optimizing budgets.
This means more work gets automated, fewer resources are wasted, and employee and customer experiences are improved from day one.
The Impact on AI-Driven Enterprise Transformation and Innovation
The deal brings together unmatched technology capabilities, such as the Process Reasoning Engine (PRE) and the Mozart Orchestrator. These features empower businesses to orchestrate complex processes and leverage insights from millions of automations. In addition, the strategic partnership accelerates the growth of Generation AI initiatives and positions Automation Anywhere as the leader in autonomous enterprise solutions. The company now supports broader AI integration, security, and flexibility for Fortune 2000 companies and beyond.
In conclusion, the Automation Anywhere Aisera acquisition represents a defining moment for AI in the enterprise world. By combining forces, these innovators are set to transform core business operations and deliver unmatched value. Enterprises seeking to automate, save costs, and improve service can now look to a single, unified platform built for the future.
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