AI-driven customer service is rapidly transforming how organizations engage their audiences. Capacity, a leading AI-powered support automation platform, has taken a major step forward. The company just announced the acquisition of KLaunch, a conversational AI provider, further strengthening its position in the market.
Capacity Expands Capabilities With KLaunch Acquisition
With this acquisition, Capacity deepens its conversational AI offerings and grows its reach across key industries. KLaunch, based in Indianapolis, brings a history of delivering specialized AI solutions to sectors like government, healthcare, nonprofits, and sports. This move is Capacity’s thirteenth acquisition since 2023, following strong growth and notable investments. As a result, Capacity now serves over 20,000 businesses, including major brands like PepsiCo, PacSun, and Choice Hotels.
KLaunch Brings Sector Expertise and Advanced Generative AI
KLaunch has built a reputation for sector-specific conversational AI tools designed for mission-critical organizations. Their platform features:
- Advanced generative AI to handle complex, contextual customer queries
- Omnichannel integration across web, mobile, and social platforms
- Revenue-focused engagement tools to drive meaningful interactions
These strengths enhance Capacity’s technology stack and position the combined company to deliver tailored solutions for clients with unique engagement needs.
Capacity’s Growth Strategy and Vision for Support Automation
Capacity’s acquisition of KLaunch is part of a deliberate strategy to build an omnichannel platform addressing the full spectrum of customer service challenges. CEO David Karandish described KLaunch as a strategic fit, especially given its expertise in sectors with distinct customer experience requirements. The integration promises customers advanced automation tools, broader channel support, and greater scalability. Additionally, KLaunch’s team will join Capacity, ensuring continuity and value for existing users.
In summary, the KLaunch acquisition cements Capacity’s role as a leading platform in support automation. By joining forces, the companies aim to redefine how organizations connect with their audiences through AI-powered solutions. As customer engagement demands continue to rise, such strategic moves keep Capacity at the forefront of the industry’s evolution.
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