FiberFirst Enhances Customer Service with GOCare Partnership

In a significant move to enhance digital customer engagement, FiberFirst has partnered with GOCare to implement their innovative Messenger tool-set. This collaboration aims to offer subscribers real-time updates and seamless communication. Let’s explore the benefits of this integration and what it means for FiberFirst’s customers.

FiberFirst Launches GOCare Messenger for Subscribers

FiberFirst has officially launched the GOCare Messenger tool-set for its subscribers. This cutting-edge software provides essential updates on account status, billing information, and appointment schedules without the need for additional mobile apps. By opting for GOCare Messenger, FiberFirst is enhancing its customer service offerings.

Enhanced Customer Communication and Real-Time Updates

The real-time communication feature is a game changer for FiberFirst. Customers receive interactive updates via their mobile devices, thanks to GOCare’s integration with FiberFirst’s B/OSS provider, CHR Solutions. This setup allows automated messages, enabling customers to get immediate information before having to inquire.

Commitment to Superior Customer Experience by FiberFirst

FiberFirst’s commitment to delivering an exceptional customer experience is evident in their choice of GOCare. According to Bryan Davis, Executive Vice President at FiberFirst, this partnership aims to provide timely information and peace of mind to customers. Rick Perkins, CTO of GOCare, emphasized the growing consumer preference for digital communication channels like SMS, a trend that this collaboration effectively addresses.

In summary, the integration of GOCare Messenger by FiberFirst promises to revolutionize digital customer engagement. Enhanced communication, real-time updates, and a commitment to superior service underscore FiberFirst’s dedication to improving customer satisfaction. This move represents a significant step forward in how broadband providers interact with their subscribers.

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