Invoca, the cloud leader in AI-powered conversation intelligence, announced it had raised $83 million in series F financing to invest in AI and solutions for automotive, deeper partnerships in the contact center, and a stronger market presence in the U.K. Invoca also welcomed two new executives to lead Corporate Development and People & Culture.
Invoca Surpasses $100M ARR Milestone with Series F Financing
Invoca has announced that it has successfully passed $100 million in annual recurring revenue (ARR) during its last fiscal year, indicating the growing appetite for AI-powered solutions which transform innovative consumer brands’ ability to acquire customers, drive revenue, and deliver an outstanding customer experience. This critical milestone illustrates the company’s continued growth strategy throughout its calendar year 2022.
Invoca Expands AI Leadership, Deepens Automotive Focus
Invoca has significantly increased its investment in research and development to integrate AI into its contact centers, launching several new products and solutions to support automotive brands. These include Invoca for Multi-Location CX, pre-built quality assurance (QA) scorecards that use AI to automatically grade call handling and ring group call routing. Invoca is deepening its focus on automotive by signing an agreement with Subaru of America, Inc. The details of the agreement remain confidential.
Executive Hires and U.K. Presence Position Invoca for Growth
Invoca has welcomed two new hires: Matt Diederichs, Invoca’s new Head of Strategy and Corporate Development, and Nancy Koshiyama, the new SVP of People and Culture. These executive hires focus on accelerating the company’s growth through strategic partnerships and employee engagement and experience. In addition, Invoca has expanded its geographic footprint, adding Sales and Customer Success teams in the U.K. to expand its presence in Europe.
Invoca’s focus on expanding its AI-powered services deep into the automotive industry and market presence in the U.K. shows an unwavering commitment to its partners and vision for growth throughout 2023 and beyond.