In a significant development in the telecommunications sector, Tech Mahindra has announced a strategic partnership with ServiceNow to launch next-generation broadband solutions specifically designed for Communication Service Providers (CSPs). This collaboration aims to revamp how broadband services are managed and delivered, ensuring high-speed connectivity and enhanced customer experience.
Unveiling the Tech Mahindra-ServiceNow Alliance
The newly formed alliance between Tech Mahindra and ServiceNow focuses on integrating Tech Mahindra’s netOps.now platform with ServiceNow’s Technology, Media, and Telecommunications product suites. This integration promises to offer a unified approach to customer care, operations, order management, and partner ecosystems, tailored for the unique needs of CSPs. With a strong emphasis on AI-driven analytics and intelligent automation, the alliance is poised to transform traditional broadband service frameworks.
Core Features of the Broadband Solutions
The core of this partnership lies in its robust solution offerings which include Network-as-a-Service (NaaS), cloud-native Open-Source Software (OSS) systems, and end-to-end automation. These features aim to streamline operations and significantly improve operational efficiencies by up to 50%. With these advancements, CSPs can expect accelerated market delivery times and an expanded capacity for scalable broadband rollouts.
Impact and Future Outlook of the Partnership
With the broadband demand surging globally, the strategy by Tech Mahindra and ServiceNow is set to make a considerable impact. This next-gen solution has already shown promising results in Germany, where it reduced the fiber rollout time by 20% and minimized order fallouts drastically. This partnership not only enhances the operational capacities of CSPs but also plays a critical role in driving digital inclusion and providing seamless service delivery across various markets.
The collaboration between Tech Mahindra and ServiceNow marks a pivotal move towards enhancing the digital infrastructure globally. The powerful combination of Tech Mahindra’s industry insights and ServiceNow’s technological expertise paves the way for a revolutionary change in broadband service management and delivery. In essence, this partnership is set to unlock new growth opportunities and catalyze transformation in the global broadband landscape.
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