Whatfix, a Digital Adoption Platform (DAP) that integrates seamlessly with applications to provide in-context information and guidance for users, is launching an early access program for its upcoming AI functionality. Whatfix AI will use Generative AI to revolutionize DAP, enhancing productivity, experience, and customer data privacy.
Whatfix AI to revolutionize digital adoption platform using Generative AI
Whatfix is investing in R&D to build underlying application-agnostic use cases for “user productivity multiplication” using Generative AI. This technology will support both customer-facing and employee-facing web, desktop, and mobile applications, and will reduce the time and effort required to handle text in them by:
- Auto-completing text fields in real-time,
- Elaborating brief notes that a user writes in any text field,
- Getting summarized answers in a self-help search experience.
This feature will provide a short/summarized answer to users’ questions by looking at their organization’s knowledge base articles and other forms of documentation and finding relevant contextual help information. This will reduce the time taken to reach help from internal documentation by 75%. Moreover, Whatfix is building AI to empower people with a “human-in-the-middle” approach, ensuring that humans remain in control of AI.
How Whatfix AI will enhance productivity, experience, and customer data privacy
Vara Kumar, co-founder, and Head of R&D at Whatfix said, “Whatfix is reimagining DAP with Whatfix AI, which will help enhance EX, CX, and productivity. Customer data privacy, easy implementation and adoption, and a human-in-the-middle approach are the foundation of Whatfix AI.”
With AI models optionally fine-tuned for each of the customers, each customer’s AI model can be highly contextual to their digital processes and tasks, overcoming AI hallucinations and biases. The approach also helps infuse contextual feedback and inputs from specific customers into their AI models, crafting the most personalized and effective AI Self-Help.
Adam Shapiro, Manager, Digital Solutions at Cardinal Health, said, “I’m consistently impressed by its innovative technology, which has helped our organization streamline our processes and reach new customers. I’m excited about their upcoming AI functionality.”
What lies ahead: Whatfix’s vision for a computer vision model
Whatfix is working on a computer vision model that understands applications and processes like humans. With simple language instructions, this model will be able to complete/guide entire tasks or processes without relying on the underlying technology or availability of knowledge. Sharath Hari N, Practice Director at Everest Group said, “This technology has the potential to transform the way businesses approach digital adoption, and we are excited to see the continued evolution and impact of AI in this space.
Whatfix AI Early Access Program is exclusively for its customers. You can learn more about Whatfix AI in the full announcement here.
Whatfix has raised $140 million to date, and is backed by marquee investors including Softbank Vision Fund 2, Sequoia Capital India, and Cisco Investments. Whatfix has six offices globally in the US, India, UK, Germany, and Australia, and works with Fortune 500 companies worldwide.
In summary, Whatfix AI is about to launch a program using Generative AI that will revolutionize DAP. It will enhance productivity, experience, and customer data privacy. Additionally, Whatfix is working on a computer vision model that understands applications and processes like humans. This technology has the potential to transform the way businesses approach digital adoption.
