Netrio, a leading IT managed service provider, is doubling down on its commitment to deliver an exceptional customer experience. The company has unveiled a significant upgrade to its leadership and customer success teams. This move aims to better serve small- and mid-market enterprises seeking to maximize their technology investments and stay competitive.
Dave Costa Takes Charge as Chief Customer Officer at Netrio
Netrio has appointed Dave Costa as its new Chief Customer Officer. Costa will guide Netrio’s global organization in pursuing a customer-first strategy. He brings a wealth of experience from his previous role as Chief Operating Officer at Agio, which was recently acquired by Netrio. His responsibilities will include standardizing account management, formalizing client touchpoints, and leading the customer success team. With Costa’s leadership, Netrio aims to modernize how it engages with customers from onboarding through to renewal.
Customer Success Team Enhances Service for SMB Clients
The expanded Customer Success Team is central to Netrio’s mission of helping small- and mid-market enterprises thrive in today’s digital landscape. The team addresses several major challenges faced by these companies, including:
- Inconsistent service delivery
- Lack of strategic planning
- Resource coordination difficulties
- Absence of deeper strategic partnerships
By introducing dedicated Customer Success Managers and Strategic Advisors, Netrio provides hands-on support and aligns technology solutions with business goals. This structure ensures that clients receive the guidance they need to make the most of their technology investments.
Netrio Unifies Services to Deliver Consistent Global Support
Netrio is also working to integrate previously acquired companies—such as SUCCESS Computer Consulting, PCA Technology Group, and Agio—into a single, unified organization. The investment in customer experience is designed to standardize service delivery and maintain a high-touch, customer-focused approach across all regions. With more than 1,000 customers and a global presence, Netrio’s unified efforts will provide consistent execution and reflect its identity as a leading managed service provider.
In summary, Netrio’s leadership expansion and revamped customer success structure signal a strong commitment to serving small- and mid-market businesses. By prioritizing customer needs and integrating service delivery, Netrio is setting new standards for managed IT services in today’s technology landscape.
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