Happiest Minds Technologies has announced the launch of ELAIRA, its latest innovation in enterprise support. This intelligent digital co-worker harnesses advanced AI to deliver faster, more reliable support while ensuring top-tier compliance. As support needs grow, ELAIRA aims to reshape how enterprises manage daily operations.
ELAIRA: Transforming Enterprise Support with Agentic AI
ELAIRA stands for Empowered & Logical Agentic AI-assistance with Retrieval Augmentation. The solution fully integrates with ELLIPSE 2.0, the company’s proactive operations intelligence platform. ELAIRA offers multilingual conversational self-service via Microsoft Teams and advanced Agent Assist tools. These features allow L1 and L2 support teams to respond quickly and accurately, streamlining issue resolution. Designed specifically for regulated industries, ELAIRA complies with pharma-grade standards like GxP, 21 CFR Part 11, and ALCOA+.
Key Features and Measurable Benefits of ELAIRA Platform
ELAIRA brings together several high-impact capabilities, redefining enterprise support. Key benefits include:
- Up to 40% Tier-1 ticket deflection through intelligent automation
- 50% reduction in average handling time for L1 and L2 teams
- 20% improvement in First Contact Resolution rates
- Significant reduction in repeat incidents
Moreover, ELAIRA features a unified dashboard for real-time SLA and compliance tracking, helping leaders maintain efficiency and transparency across their IT operations.
Happiest Minds’ Vision for AI-Driven RUN Operations
Happiest Minds Technologies believes AI-led co-workers are the future of enterprise operations. According to company leaders, ELAIRA infuses AI into every phase of software lifecycle management, boosting productivity and collaboration. The goal is to create seamless teamwork between human and digital assistants, delivering speed, compliance, and intelligence in every customer interaction. Their commitment extends across global sectors, supporting organizations in evolving their cloud and IT infrastructure efficiently.
In summary, the launch of ELAIRA marks a significant step in AI-driven enterprise support. With its advanced features and measurable benefits, ELAIRA is positioned to help organizations streamline operations while meeting the highest compliance standards. As technology evolves, Happiest Minds continues to set new benchmarks for intelligent, customer-first solutions.
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