AUI has announced a significant acquisition that is set to shape the future of AI-driven customer service. By bringing Quack AI into its fold, the company aims to accelerate innovation, doubling its R&D strength and expanding capabilities in tailored AI solutions. This move marks a pivotal moment in the competitive landscape of artificial intelligence and automation.
AUI Expands R&D Capabilities with Acquisition of Quack AI
With the acquisition of Quack AI, AUI plans to double the size of its Israeli R&D team based in Tel Aviv. Quack AI, founded in 2023 by Nadav Kemper and Aviram Roisman, currently employs 15 experts. Their addition to AUI’s workforce will boost research and development, fostering new growth. The acquisition follows Quack AI’s successful participation in the Fusion accelerator program and a $7 million seed round led by prominent investors.
How Quack AI’s Technology Enhances Customer Service Automation
Quack AI is known for its trainable AI agents that streamline and automate customer service across diverse industries. Their advanced agents can:
- Proactively identify and resolve customer issues early
- Handle complex topics requiring specialized expertise
- Improve support processes for leading brands like Artlist, Yotpo, WalkMe, and Hologram
All existing customers will continue to receive seamless service, now enhanced by AUI’s global infrastructure and advanced technology.
Strategic Partnerships and Industry Impact for AUI
AUI is the creator of Apollo-1, the world’s first neuro-symbolic AI model. By integrating large language models and symbolic computation, Apollo-1 excels in managing task-oriented conversations. This function remains a major challenge for standard LLMs like ChatGPT, Claude, and Gemini. AUI’s strategic partnership with Google and its presence in regulated sectors, including automotive and retail, underscore its industry influence. Now, with Quack AI, AUI is positioned for broader impact among Fortune 500 companies and beyond.
This acquisition reinforces AUI’s commitment to world-leading AI innovation. By merging Quack AI’s customer service tech with Apollo-1’s capabilities, AUI is set to redefine how organizations automate and optimize customer interactions. As the field of artificial intelligence advances rapidly, AUI’s growth reflects the rising demand for smarter, more reliable AI solutions.
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