Capacity, the AI-powered support automation platform, has just secured a huge investment boost. With $92 million in fresh funding and two strategic acquisitions, the company is poised to reshape contact center technology. Businesses everywhere are taking note as Capacity ramps up its expansion and innovation plans.
Capacity Secures $92M to Accelerate AI Support Innovation
In a major development, Capacity has raised over $92 million to supercharge its growth and innovation. The funding includes $50 million from Chicago Atlantic and a fully subscribed Series D round totaling $42.6 million. This capital will help enhance product offerings and boost expansion strategies. More than 20,000 businesses already use the platform to streamline operations, cut costs, and improve customer satisfaction.
Strategic Acquisitions Expand Voice AI and QA Automation Tools
The recent acquisitions of Call Criteria and Verbio Technologies mark a significant step forward for Capacity’s offerings. Call Criteria brings advanced QA automation and speech analytics to the table. These tools leverage generative AI to enhance agent performance and compliance. Meanwhile, Verbio Technologies specializes in Intelligent Voice Virtual Agents. Their solutions deliver natural, automated conversations to resolve customer issues without live agent intervention. These strategic moves empower Capacity to offer a fully integrated, high-performance support platform.
Profitability and Annual Recurring Revenue Mark Growth for Capacity
2025 has been a milestone year for Capacity. The company now boasts $60 million in annual recurring revenue and has reached profitability. These achievements underscore the platform’s market strength and continued demand from enterprise customers. With eleven acquisitions under its belt, Capacity continues to expand its global team, now nearly 250 employees strong.
In summary, Capacity’s latest investments and acquisitions drastically enhance its position as a leading AI support provider for contact centers. By blending cutting-edge voice AI, automation, and analytics, the company is setting a new standard for customer service technology. With profitability and robust revenue growth, Capacity is poised for further innovation and success.
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