In a strategic move to solidify its place as a leader in support automation, Capacity, an AI-driven platform, has announced the acquisition of CereProc and SmartAction. This significant development promises to enhance Capacity's voice and contact center offerings, propelling the company towards greater innovation and efficiency in customer service solutions. As the demand for refined customer experiences escalates, these acquisitions place Capacity at the forefront of meeting and exceeding such expectations.
Capacity Boosts Its Capabilities with New Acquisitions
Capacity's journey to revolutionize customer support took a major leap forward with the acquisition of CereProc, a leader in text-to-speech technology, and SmartAction, known for its AI-powered voice agents. This expansion not only broadens Capacity's technological arsenal but also enhances its voice and contact center solutions. With these new resources, Capacity aims to free up support agents by automating routine tasks, allowing them to focus on more complex inquiries and enhance overall customer service.
CereProc and SmartAction: What They Bring to the Table
CereProc's innovative speech synthesis system and SmartAction's NOVA platform are at the heart of these acquisitions. CereProc specializes in creating customizable, scalable voices that can be seamlessly integrated into various applications, enriching the customer experience with natural and engaging interactions. Similarly, SmartAction's virtual agent technology provides omnichannel support, enabling personalized and proactive customer service. Together, they offer an unprecedented opportunity for Capacity to elevate its service offerings to new heights.
Capacity's Future Growth and Expanding Solutions
These acquisitions are part of Capacity's broader strategy to enhance its offerings and solidify its market presence. Over the past year, the company has seen substantial growth, marked by an 80% increase in annual recurring revenue and significant expansion of its team and customer base. By integrating CereProc and SmartAction's technologies, Capacity is poised to redefine support automation, offering comprehensive solutions across web, voice, SMS, email, and social media channels. This strategic expansion underscores Capacity's commitment to enabling businesses to deliver stellar customer and employee experiences.
In conclusion, Capacity's acquisitions of CereProc and Smartation echo its dedication to pioneering in the support automation industry. By enriching its voice and contact center capabilities, Capacity is set to offer more nuanced and efficient customer service solutions. These strategic moves not only highlight Capacity's innovative spirit but also mark a significant step towards shaping the future of customer interaction and support automation.
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