Sydney-based tech company IR has enhanced its support for Ribbon Core Session Border Controllers (SBCs) for use in Microsoft Teams direct routing, providing new dashboards and a user interface for SBC monitoring as part of its IR Collaborate cloud.
Ribbon Core SBCs Now Supported for Microsoft Teams Direct Routing
IR has added support for Ribbon Core SBCs when deployed with Microsoft Teams direct routing. Customers can now connect Teams to the public switched telephone network as well as private branch exchange or unified communication systems. IR’s focus on experience management within unified communications and collaboration ecosystems has led to the addition of more interoperability, control, and monitoring. Jason Andrews, Head of Collaborate Products at IR, said: “This enhancement enables us to provide scalable solutions across the server and cloud platforms.”
Enhanced Dashboards and User Interface for SBC Monitoring
With Ribbon Core SBCs now supported, IR’s cloud platform hosts both vendor-specific and vendor-agnostic views, enabling customers to observe their entire SBC estates in one view even if they use different vendors. The IR hybrid solution includes new dynamic dashboards that allow users to select and view metrics that are important to them. IR Collaborate provides complete visibility into carrier networks, supporting multi-tenanted SBCs, offering insights not available using vendor-specific tools.
IR Collaborate Enables Complete Visibility into SBC Estate
The enhancements made to IR Collaborate means Microsoft customers using direct routing, including Managed Service Providers and larger enterprises, are likely to benefit from having a complete end-to-end visibility into their SBC estate. Users can access metrics they care about via a new user interface and IR’s added functionality provides a new level of interoperability within collaboration and unified communication ecosystems.
IR continues to deliver easy-to-use solutions that improve customer experience and reduce complexity.
