In a strategic move to stay competitive and digitally advance, Bahrain telecommunication giant, Batelco, has collaborated with Oracle to revamp its IT platforms. The partnership sees Batelco, a subsidiary of the Beyon Group, powering its services with Oracle Communications technologies and Oracle Cloud Infrastructure (OCI). This bold move is set to bolster Batelco’s ability to offer innovative services to its customers, respond swiftly to market changes, and cater to the evolving needs of customers on an enterprise level.
Batelco Taps Oracle for Digital Transformation
As part of the overhaul, Batelco will leverage Oracle’s cloud-native business support systems (BSS) and operations support systems (OSS). According to Beyon Group’s Chief Technology Officer, Saurabh Gupta, these technologies will not only enable the company to introduce new products and services swiftly but will also facilitate a quicker roll-out of product enhancements. With the aid of Oracle’s telco solutions, Batelco plans to fulfill its mission of offering world-class connectivity solutions.
Enhancing Customer Experience with Oracle Services
To heighten its customer satisfaction, Batelco will be upgrading its Oracle Siebel CRM and adding customer experience solutions for an enhanced digital customer journey. The company plans to employ data and AI, coupled with the TM Forum-compliant offering, to create a central product catalogue. This move will allow Batelco to manage the complete lifecycle of its products more effectively, thereby improving service KPIs and offering a new automated experience.
Batelco’s Hybrid Cloud in Partnership with Oracle
Also, Batelco will transition to the latest versions of several Oracle Communications solutions. This will allow the operator to monetize any network, service, or business model, at any scale. Meanwhile, Batelco’s committed move towards a hybrid cloud environment will offer incredible performance, availability, security, and cost-effectiveness, ensuring a seamless provision of services around the clock.
In conclusion, the dynamic collaboration between Batelco and Oracle represents a significant leap in advancing digital transformation within the telecommunication sector. It not only fortifies Batelco’s service offering but also lays a strong foundation for future ‘Techno’ breakthroughs. This exemplary partnership illustrates the vast potential of tech giants and telecommunications working together to serve customers better and stay afloat in the evolving communication landscape.
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