New area of Secondhand Shopping: Mercari Unveils Merchat AI

Mercari, the online marketplace connecting millions of people across the U.S., has announced the beta launch of Merchat AI, a conversational shopping assistant powered by ChatGPT. The AI tool combs through millions of Mercari’s secondhand items in seconds to provide real-time recommendations based on customers’ unique needs.

Mercari Launches Merchat AI Shopping Assistant

Merchat AI marks a turning point in the evolution of secondhand shopping according to John Lagerling, Mercari U.S. CEO. The transformative power of AI makes it easier for Americans to shop and explore Mercari’s extensive marketplace. Customers can now engage in real-time conversations with Merchat AI beyond browsing and searching for secondhand items. With Merchat AI, shopping becomes more personal and interactive.

Revolutionary Shopping Experience with Generative AI

Merchat AI is more than just a personal shopping assistant. It provides unique experiences that go beyond simple shopping needs. The Beta version of Merchat AI is currently live, with customers able to engage in natural conversation at

Merchat AI asks questions to better understand a customer’s shopping needs, brand, color, style, and event theme to provide personalized product recommendations. The possibilities are endless and include finding one-of-a-kind gifts for Mother’s Day, discovering the best and more affordable items to score fashionable outfits, searching for specific items such as turquoise ombré tumbler, styling for different occasions, or finding home decor items for a mid-century modern living room.

How Merchat AI is Transforming the Secondhand Shopping Experience

Merchat AI is aimed at unlocking more opportunities to iterate on the customer experience while also providing additional ways to make the secondhand shopping experience even more appealing to buyers and sellers. Mercari intends to continuously update Merchat AI based on user interactions, which will include screening for any inaccuracies or inconsistencies in Merchat AI conversations and search results.

Merchat AI is available nationwide to Mercari users on the web and is still a beta experience. The technology is committed to iterating the experience to improve offerings over time.

With the revolutionary approach of Merchat AI, shopping has transformed from a transactional activity to an interactive one. The release of Merchat AI is just the beginning of a new era of shopping experience.


Alex is a seasoned editor and writer with a deep passion for technology and startups. With a background in journalism, content creation, and business development, Alex brings a wealth of experience and a unique perspective to the ever-changing world of innovation. As the lead editor at Startup World, Alex is committed to discovering the hidden gems in the startup ecosystem and sharing these exciting stories with a growing community of enthusiasts, entrepreneurs, and investors. Always eager to learn and stay updated on the latest trends, Alex frequently attends industry events and engages with thought leaders to ensure Startup World remains at the forefront of startup news and insights. Alex's dedication and expertise help create an engaging platform that fosters knowledge-sharing, inspiration, and collaboration among tech-savvy readers worldwide.

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